26 Chait, Kathmandu. On Wednesday alone, 1,224 complaints from the common people came before the government. Looking at the number of complaints till 5 pm, it seems that this sequence is increasing compared to the first one.

In ‘Hello Government’, which was created to listen to people’s complaints, the act of citizens recording complaints is not new. The previous government also said that it would listen to complaints through this, but now it seems that it has been done more aggressively.

Looking at the complaints received on the Hello government’s phone and portal, it seems that most of the complaints come through phone calls. Like, on Wednesday alone, the number of phone calls received for complaints is 859. Likewise, the number of complaints submitted to the relevant agencies through the portal is 292. Krishi Thapa, who works in the Hello government team, said that the government is taking steps to solve the complaints by ‘forwarding’ them to the relevant agencies.

Even if we look at the activities throughout the day on Wednesday, the number of complaints resolved through the portal is 625. Similarly, there are 656 complaints managed through phone.

Looking at the number of complaints received on March 24, it seems significant. On that day alone, Hello Sarkar received 1850 complaints. In this, the number of complaints sent to the relevant agencies through the portal is 548, while 279 complaints have been resolved through the portal, according to the Prime Minister’s Office. On the same day, 1,367 phone calls were received for complaints. 1 thousand 94 complaints were managed through phone.

Similarly, on March 23, 360 complaints were registered on the Hello government portal. Out of that, 275 complaints were sent to the relevant agencies, 164 were dismissed.

On March 22, 350 complaints were registered on the Hello government portal. The number of complaints sent to the relevant agencies is 262, while the number of complaints pursued is 32.

In this way, there is an old trend of citizens complaining through various means, but after the Balen Shah led government, this trend seems to be increasing. Before that, there were very few complaints, but now the number seems to be increasing.

For example, considering that Balen has just taken the oath of the Prime Minister, the number of complaints seems to be very low. Complaints that used to be in the number of a few hundred are now seen in the daily thousands. Hello, the details of the government on its social network also confirm this.

In such complaints, various topics are raised.

Among the complaints received so far, most of the complaints are related to police administration and transaction fraud.

As per a complaint, the process of acquisition of 48 ropani land was started in 2044 for the maintenance and expansion of Budhanilkanth Vishnu Temple. Out of that, 7 acres of land has been acquired by paying compensation and has come into the hands of the temple. But the government has not yet been able to deduct the fee and pass it in the name of the temple. Out of the remaining 41 plantations, only about 4 plantations of 10 families have been stopped.

For 40 years, these 10 families have not received any facilities like land sale, bank loan, map pass. But the government is regularly collecting goods from them. The rest of the land owners are enjoying all the facilities.

The 10 victim families went to the Supreme Court complaining of discrimination and injustice. The court ordered the Prime Minister’s Office and the Ministry of Tourism to complete the process.

However, since there was no hearing, now the victims have filed a complaint with the Prime Minister through the Hello government, demanding the release of the withholding tax or proper compensation.

Thapa claimed that such serious and painful complaints are now increasing in the Hello government, which is likely to increase further. Reason – The government has now started taking note of the complaints mentioned on social networks like Facebook, Instagram, Tiktok, Linkedin, and X.

At present, complaints were received through four channels namely phone, WhatsApp, Viber and online portal. Now complaints from other social networks are also heard. 80 percent of these complaints are forwarded to the relevant ministry or agency and an initial solution is attempted.

Among the complaints received so far, most of the complaints are related to police administration and transaction fraud. Similarly, there are complaints related to foreign employment. Complaints related to admission fee, annual fee and monthly fee of the school have also come to the Hello government.

Apart from this, Thapa informed that complaints related to exploitation of natural resources, service delivery, revenue evasion/customs evasion, development construction and peace security have been received so far by the government.

Complaints such as being cheated by manpower and not getting justice from the police in foreign employment are prominent. After that, the problems of roads, drinking water and local infrastructure are significant,” Thapa said. “There are more complaints about drinking water and infrastructure from rural and hilly districts outside the Kathmandu Valley.

However, people are not only complaining, some people are also using Hello Sarkar to give suggestions to the government. That is why the scope of social media has been widened to make this system more people-oriented.

According to Surendra Bajgain, the Press Facilitator of the Prime Minister’s Office, complaints on social media have also been started to make Hello Government more effective.

In addition to Facebook comments, complaints made by tagging or mentioning the government from TikTok and Instagram have also been automatically registered and sent to the relevant agencies.

In this way, the government has formed a separate team to listen to the complaints of the people, which has been run in three shifts. Employees are assigned in three shifts from 7 am to 2 am, from 2 pm to 9 pm and from 9 pm to 7 am.

According to the Prime Minister’s Office, two deputy secretaries, six branch officers, three Naib Subba and six computer operators have been appointed for this purpose, who are facilitating the hearing and resolution of the complaints of the citizens.

According to Surendra Bajgain, the Press Facilitator of the Prime Minister’s Office, complaints on social media have also been started to make Hello Government more effective.

Hello Sarkar team has increased the speed of listening to complaints from Facebook, Instagram, X to LinkedIn and taking initiatives to solve them. Complaints are also increasing, which are being heard and resolved 24 hours a day, Bajgain said.